Privacy Policy

1. Introduction

WINCHX is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Cyprus law.

2. Data Controller

WINCHX
Email: info@winchx.eu
Location: Cyprus

3. Personal Data We Collect

We may collect and process the following data:

Name and company details

Email address and phone number

Billing and delivery information

Inquiry and communication content

Website usage data (cookies, IP address)

4. Purpose of Processing

Your data is processed for:

Responding to inquiries and quotations

Order processing and delivery

Customer support and after-sales service

Legal and accounting obligations

Website improvement and analytics

5. Legal Basis

Processing is based on:

Contract performance (orders, quotations)

Legitimate interest (business communication)

Legal obligations (tax, compliance)

Consent (for cookies and marketing where applicable)

6. Data Sharing

We may share data with:

Logistics and transport providers

Payment and banking institutions

IT and website service providers

Authorities where required by law

All partners comply with GDPR requirements.

7. Data Retention

Personal data is retained only as long as necessary:

Commercial data: up to 7 years (legal requirement)

Inquiry data: up to 2 years

Marketing data: until consent is withdrawn

8. Your Rights

Under GDPR, you have the right to:

Access your personal data

Request correction or deletion

Restrict or object to processing

Data portability

Withdraw consent at any time

Requests can be sent to info@winchx.eu

9. Cookies

Our website uses cookies to improve user experience and analyze traffic.
Users can manage cookie preferences via the cookie banner.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

11. Updates

This Privacy Policy may be updated. The latest version will always be available on our website.service.